Collection of Information (Personally Identifiable Information)
What we do with your information (and what we will not do with it)
We are 100% committed with protecting your personal information. We will never sell, trade, or divulge your information to a third party vendor with the obvious exception of data (name, shipping address and telephone number) we must provide a shipper to satisfy your order/purchase and your purchase data with our credit card processing company. None of the information provided the shipper or the credit card processing company is used by those entities for any secondary purpose.
You may “opt-out” of communications with us at any time.
At any time you do not wish to receive any further communication from us simply let us know by emailing us at [email protected] and we will remove you from any mailing or emailing lists that we maintain.
We do not link to other websites
To enhance our security and that of our customers as a practice we do not link to other websites from our website at www.thevaultat1930.com.
Non-Personally Identifiable Information
The Vault at 1930 may gather any non-personal information regarding how many people visit this website, the pages they visit, their IP address, and the type of browser they used while visiting.
We use session ID cookies on our website. We use session cookies to make it easier for you to navigate our site, and only for this purpose. A session ID cookie expires when you close your browser.
For more information on cookies, and how to remove them from your browser, please see http://privacy.getnetwise.org/browsing/tips/cookies. If you reject cookies, you may still use our site, although it is possible that your ability to use some areas of our site will be limited.
Protection of Information
We follow generally accepted industry security standards to protect all date received via our website and any data we store based on your stated desire for follow on contact (newsletter subscription, marketing emails, customer assistance emails). Our entire website utilizes SSL. SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser, or a mail server and a mail client. SSL allows sensitive information such as credit card numbers, social security numbers, and login credentials to be transmitted securely. Normally, data sent between browsers and web servers is sent in plain text—leaving you vulnerable to eavesdropping. If an attacker is able to intercept all data being sent between a browser and a web server, they can see and use that information. More specifically, SSL is a security protocol. Protocols describe how algorithms should be used. In this case, the SSL protocol determines variables of the encryption for both the link and the data being transmitted.
Privacy of Minors
Our website services are intended for users ages 18 and older. Accordingly, we will not knowingly collect or use any personal information from persons that we know to be under the age of 18. In addition, we will delete any information in our database that we know originates from a child under the age of 18.
Personal Information Updates
If your personal information changes, you may correct, update or remove personal information previously provided to us by contacting us at [email protected]
The Vault at 1930 ships by FedEx Ground domestically and globally, purchases are securely packed specifically for your order. For oversized or customs orders, buyers will be contacted for freight shipping options. Please note that shipping costs are not included and all shipping costs will be added and processed as a separate charge when you purchase on-line. Shipping costs are calculated on an actual cost basis and must be paid in full prior to shipping.
For multiple and larger orders, purchases may arrive in multiple packages. Orders are shipped to residential or business addresses, allowing for confirmation of receipt. You will be alerted via e-mail as your order ships and a tracking number and link will be included.
We want you to be happy with your selection and purchase of our art and if for any reason you are not you can return the original. From the time you receive your original artwork from our shippers, you have five (5) days to decide whether to keep the work or return the artwork in its original condition for a refund. The original art must be shipped back within 5 days in the original container received and in the same condition received. If any of the original safe wrap is removed, a 20% re-stocking fee will be applied and deducted from the original charge. All shipping costs incurred by The Vault Gallery will be deducted and processed.
How to Return an Original
Step 1 – Within five (5) days of your merchandise delivery date, please call 904-398-2890 between the hours of 10:00 AM – 5:00 PM EST Tuesday through Saturday or email [email protected] to provide us your order information. Provide us with a tracking number for the returned order.
Step 2 – Repackage the artwork using the original packaging materials used by the Vault Gallery. Art must be returned in the original packaging, undamaged and in the perfect original condition received, unless the art/ packaging was damaged due to shipping.
Once the piece safely reaches the gallery, The Vault at 1930 will process your return and the amount owed will be refunded to your original source of payment
- Minus all shipping cost incurred by The Vault Gallery
- Minus any customs fees and international fees incurred by The Vault Gallery
- Minus a 20% re-stocking fee if any of the original sealed packaging was removed from the Art.
- Refund will be processed within 7-10 business days of your merchandise return.
What to Do If the Artwork Arrives Damaged
Step 1 – Within five (5) days of your merchandise delivery date, please call 904-398-2890 between the hours of 10:00 AM – 5:00 PM PST Tuesday through Saturday or email info@thevaultat1930 to give us your order information.
Step 2 – Take photos of damaged artwork and packaging. Please email these photos to [email protected].
Step 3 – Repackage the artwork using the original packaging materials used by the Vault Gallery. Art must be returned in the original packaging unless the packaging was damaged due to shipping.
Step 4 – A Vault at 1930 customer service representative will contact you to discuss next steps.